FAQ

Do you ship worldwide?

We ship to over 180 countries from Dubai. Available destinations can be viewed in the Shipping Address section at checkout.

Extraits de Parfum are classified as hazardous materials for international transport and can currently be delivered only within the United Arab Emirates.

 

What delivery options are available?

We work with trusted delivery partners for both UAE and international orders.

Within the UAE, orders are delivered by Quiqup.

For international orders, the shipping method presented at checkout corresponds to the most competitive available rate for your destination. Where we consider another service more suitable for a smoother delivery, we may upgrade the shipment at our discretion through our logistics partners, at no additional cost to you. By placing an order on our website, you acknowledge and accept this shipping arrangement.

A signature may be required upon delivery. All parcels are assigned a tracking number so you may follow their progress at every stage.

 

Do I need to pay taxes and customs fees?

Parcels are shipped from Dubai and there are no custom fees applied to any order within the UAE.

International orders may be subject to local duties and taxes upon arrival, determined by your country’s customs authorities. These charges vary by country; for guidance before placing your order, our team remains available to assist.

These charges are not included in our shipping costs.

Orders that are refused, left uncollected or abandoned following a customs request are not eligible for reimbursement. It is the customer’s responsibility to comply with the requirements set by customs authorities.

 

What is the delivery time for my order?

All orders are expected to be dispatched quickly within 24 hours. There are parcel collections all week except Sunday and National Holidays.

Delivery times usually range from 24 hours to 4 days, depending on the destination, from the moment the shipping confirmation e-mail has been sent. If you select Aramex for a country outside the GCC, it may take up to 10 days to arrive.

Delays may occur due to delays in payment authorizations, customs checks, or unexpected events.

 

What are my responsibilities?

It is the customer’s responsibility to inspect the goods upon arrival to ensure they are in good condition and undamaged.

A shipment marked as delivered by the carrier will be considered fulfilled and delivered to the shipping address provided at checkout. Delivery confirmation supplied by the carrier shall serve as proof of delivery.

If you believe a parcel has been marked as delivered but has not been received, we recommend contacting the carrier promptly to open an investigation or claim. Maison Anthony Marmin may assist where reasonably possible, but once delivery has been confirmed by the carrier, responsibility for the parcel passes to the recipient.

Maison Anthony Marmin cannot be held responsible for loss, theft, or delivery issues arising after the carrier has recorded the shipment as delivered.

 

What is the Return Policy?

For reasons of hygiene, safety and product integrity, perfumes and cosmetic products cannot be resold once they have left our care. Storage conditions, opening and handling are factors we can no longer control, and we want every client to receive a fresh, untouched creation.

For this reason, all sales are considered final and we do not accept returns or refunds in cases of change of mind, personal taste, or perceived performance. We kindly invite you to read each product’s full description and, when available, begin with discovery or smaller sizes before committing to a larger bottle.

Of course, if an error occurs on our side (incorrect item, missing item, or a parcel clearly damaged in transit), we will be happy to assist you. Please contact us promptly with your order details and photos where relevant so our team can review the situation and propose an appropriate solution.