Shipping policy
Thank you for shopping with Maison Anthony Marmin. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
All orders are expected to be dispatched quickly within 24 hours. There are parcel collections all week except Sunday and National Holidays.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. We work with trusted delivery partners for both UAE and international orders.
Within the UAE, orders are delivered by Quiqup.
For international orders, the shipping method presented at checkout corresponds to the most competitive available rate for your destination. Where we consider another service more suitable for a smoother delivery, we may upgrade the shipment at our discretion through our logistics partners, at no additional cost to you. By placing an order on our website, you acknowledge and accept this shipping arrangement.
A signature may be required upon delivery. All parcels are assigned a tracking number so you may follow their progress at every stage.
Delivery times usually range from 24 hours to 4 days, depending on the destination, from the moment the shipping confirmation e-mail has been sent. If you select Aramex for a country outside the GCC, it may take up to 10 days to arrive.
Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. For a limited time, we are offering free worldwide shipping on orders over 1100 AED (USD 299)
Parcels are shipped from Dubai and there are no custom fees applied to any order within the UAE.
International orders may be subject to local duties and taxes upon arrival, determined by your country’s customs authorities. These charges vary by country; for guidance before placing your order, our team remains available to assist.
These charges are not included in our shipping costs.
Orders that are refused, left uncollected or abandoned following a customs request are not eligible for reimbursement. It is the customer’s responsibility to comply with the requirements set by customs authorities.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We ship to over 180 countries. Available destinations can be viewed in the Shipping Address section at checkout.
International orders may be subject to customs duties, import taxes, fees, and customs delays.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Your Responsibilities
It is the customer’s responsibility to inspect the goods upon arrival to ensure they are in good condition and undamaged.
A shipment marked as delivered by the carrier will be considered fulfilled and delivered to the shipping address provided at checkout. Delivery confirmation supplied by the carrier shall serve as proof of delivery.
If you believe a parcel has been marked as delivered but has not been received, we recommend contacting the carrier promptly to open an investigation or claim. Maison Anthony Marmin may assist where reasonably possible, but once delivery has been confirmed by the carrier, responsibility for the parcel passes to the recipient.
Maison Anthony Marmin cannot be held responsible for loss, theft, or delivery issues arising after the carrier has recorded the shipment as delivered.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.
No Return Policy
For reasons of hygiene, safety and product integrity, perfumes and cosmetic products cannot be resold once they have left our care. Storage conditions, opening and handling are factors we can no longer control, and we want every client to receive a fresh, untouched creation.
For this reason, all sales are considered final and we do not accept returns or refunds in cases of change of mind, personal taste, or perceived performance. We kindly invite you to read each product’s full description and, when available, begin with discovery or smaller sizes before committing to a larger bottle.
Of course, if an error occurs on our side (incorrect item, missing item, or a parcel clearly damaged in transit), we will be happy to assist you. Please contact us promptly with your order details and photos where relevant so our team can review the situation and propose an appropriate solution.
Questions?
Contact our team at maison@anthonymarmin.com